Conflict Management
Title:
Conflict Management
ISBN:
9783319318851
Personal Author:
Edition:
1st ed. 2016.
Publication Information New:
Cham : Springer International Publishing : Imprint: Springer, 2016.
Physical Description:
XI, 134 p. 17 illus., 10 illus. in color. online resource.
Series:
Management for Professionals,
Contents:
Recognising and Resolving Conflicts -- Traditional Methods of Conflict Management -- Complementary Methods of Conflict Management -- Mediation -- Mediation Techniques -- Questioning Techniques -- Conflict Prevention -- Setting up an Internal Company Conflict Management System -- Establishment of Mediation Facilities within an Enterprise: Two Case Studies -- Check Lists, Mediation Agreement, Codes of Conduct.
Abstract:
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Added Corporate Author:
Language:
English