On-Site Customer in an XP Project: Empirical Results from a Case Study -- Extreme Programming: Reassessing the Requirements Management Process for an Offsite Customer -- Global Software Development Project Management - Distance Overcoming -- Towards Comprehensive Experience-Based Decision Support -- Discovering the Relation Between Project Factors and Project Success in Post-mortem Evaluations -- Serious Insights Through Fun Software-Projects -- Software Process Improvement in Small and Medium Sized Software Enterprises in Eastern Finland: A State-of-the-Practice Study -- An Experimental Replica to Validate a Set of Metrics for Software Process Models -- Using Measurement Data in a TSPSM Project -- Software Thinking Improvement Learning Performance Improving Lessons -- The Adoption of an Electronic Process Guide in a Company with Voluntary Use -- Knowledge Mapping: A Technique for Identifying Knowledge Flows in Software Organisations -- Determining the Improvement Potential of a Software Development Organization Through Fault Analysis: A Method and a Case Study -- Root Cause Analysis and Gap Analysis - A Tale of Two Methods -- Empirical Evaluation of Two Requirements Prioritization Methods in Product Development Projects -- Project Effort Estimation: Or, When Size Makes a Difference -- A Comparison of Size Estimation Techniques Applied Early in the Life Cycle -- Model and Process for Timely Progress Reporting in Use Case Driven Software Development.