Acknowledgements -- Preface -- Introduction -- PART I: A CONCEPTUAL FRAMEWORK -- The Management Process and the Problem Solving Method -- Management and Leadership Theory -- PART II: MANAGEMENT RESPONSIBILITIES -- Diagnosing Self -- Diagnosing the System -- Leader Behaviour -- Diagnosing the Task -- Applying the Management Process and the Problem-Solving Method Managerial Ethics -- PART III: MANAGEMENT SKILLS -- Communication -- Change -- Power -- Teaching -- Interviewing -- Assertiveness -- Group Dynamics -- Conflict Resolution -- Time Management -- Performance Appraisal -- Job Stress -- Total Quality Management -- PART IV: MANAGEMENT STRUCTURE AND PROCESSES -- Development of the NHS -- The Environment -- Formal Organization Design -- Organizational Culture -- Epilogue -- Appendix -- Indexes.