Section 1 Overview of Research Issues -- User Research and Demand Research: What's the Use? -- Technology and Structures - Man and Machine -- The Role of Telecommunications Policy Analysis in Service Planning -- Communications Policy - The Need for Research -- Section 2 Public Services: The Delivery of Health Care -- The "Patient Trajectory": A Modeling Tool for Planning and Evaluating Rural Telemedicine Systems -- Telehealth Care in Canada -- A Methodology for Design of Advanced Technology-based Health Care Systems in Developing Countries -- Section 3 Public Services: Education and Community -- Educational Experiments with the Communications Technology Satellite: A Memo from Evaluators to Planners -- Evaluations of Interactive Tele-education in the Public Service Commission -- Open Choice - New Communication Systems and Applications at the British Open University -- Serial Experimentation for the Management and Evaluation of Communications Systems -- The Development of Two-way Cable Television: Applications for the Community -- Beyond Statistics -- Section 4 Information Services -- The Impact of Telecommunications Technologies on Informal Communication in Science and Engineering - Research Needs and Opportunities -- Scientific Communication and Knowledge Representation -- Communications Aspects of Euronet -- Problems in Forecasting the Price and Demand for On-Line Information Services -- The Economics and Cost Benefit of Analysis Services - The Case of Information Analysis Centers -- Technology Assessment and Idealized Design -- Section 5 Teleconferencing and Computer Conferencing -- Use and Traffic Characteristics of Teleconferencing for Business -- Evaluation of the Potential Market for Various Future Communication Modes via an Analysis of Communication Flow Characteristics -- Learning the Limits of Teleconferencing: Design of a Teleconference Tutorial -- Interpersonal Teleconferencing in an Organizational Context -- Organizational Communication Behavior: Description and Prediction -- Measuring the Dimensions of Interpersonal Communication -- Computer Assisted Communication in a Directorate of the Canadian Federal Government - A Pilot Study -- Exploiting the Tele- in Teleconferencing -- Section 6 New Services -- Bell System Visual Communications Systems -- The Swedish Market for a Public Switched Multi-Purpose Broadband Network -- A Possible European System for Teleconferencing via Satellite -- Viewdata Networks -- Computerized Conferencing: A Review and Statement of Issues -- Section 7 The Information Society -- Information Technology and Society -- Information and Communication: Is There A System? -- Information, Energy and Labour Force -- Electronic Funds Transfer in Perspective -- Section 8 Design and Planning -- The Design of the Designing Community -- The Utility of Social Experimentation in Policy Research -- New Telecommunications Services and Regional Development: Approaches to Experimentation and Planning -- Planning Exploratory Trials of New Interpersonal Telecommunications -- Concluding Discussion -- Policy -- Methodology.