Chapter I. An Experiential Case Study in IT Project Management Planning: The Petroleum Engineering Economics Evaluation Software Imperative / Charles K. Davis -- Chapter II. The Algos Center: Information Systems in a Small Non-Profit Organization / Susan J. Chinn, Charlotte A. Pryor, John J. Voyer -- Chapter III.Social Construction of Information Technology Supporting Work / Isabel Ramos, Daniel M. Berry -- Chapter IV. CRM Systems in German Hospitals: Illustrations of Issues & Trends / Mahesh S. Raisinghani ... [et al.] -- Chapter V. The Selection of the IT Platform: Enterprise System Implementation in the NZ Health Board / Maha Shakir, Dennis Viehland -- Chapter VI. Automotive Industry Information Systems: From Mass Production to Build-to-Order / Mickey Howard, Philip Powell, Richard Vidgen -- Chapter VII. Power Conflict, Commitment & the Development of Sales & Marketing IS/IT Infrastructures at Digital Devices, Inc. / Tom Butler -- Chapter VIII. Development of an Information Kiosk for a Large Transport Company: Lessons Learned / Pieter Blignaut, Iann Cruywagen -- Chapter IX. A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces / Bing Wang, David Paper --Chapter X. Up in Smoke: Rebuilding After an IT Disaster / Steven C. Ross ... [et al.] -- Chapter XI. From Principles to Practice: Analyzing a Student Learning Outcomes Assessment System / Dennis Drinka, Kathleen Voge, Minnie Yi-Min Yen.

Chapter XII. Challenges of Complex Information Technology Projects: The MAC Initiative / Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos -- Chapter XIII. Chapter XIII. Beyond Knowledge Management: Introducing Learning Management Systems / Audrey Grace, Tom Butler -- Chapter XIV. A Case of Information Systems Pre-Implementation Failure: Pitfalls of Overlooking the Key Stakeholders' Interests / Christoph Schneider, Suprateek Sarker -- Chapter XV. The Columbia Disaster: Culture, Communication, & Change / Ruth Guthrie, Conrad Shayo -- Chapter XVI. New Forms of Collaboration & Information Sharing in Grocery Retailing: The PCOS Pilot at Veropoulos / Katerina Pramatari, Georgios I. Doukidis -- Chapter XVII. Information Technology in the Practice of Law Enforcement / Susan Rebstock Williams, Cheryl Aasheim -- Chapter XVIII. End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization / Murray E. Jennex -- Chapter XIX. LIBNET: A Case Study in Information Ownership & Tariff Incentives in a Collaborative Library Database / A.S.C. Hooper -- Chapter XX. Information System for a Volunteer Center: System Design for Not-for-Profit Orgnizations with Limited Resources / Suresh Chalasani, Dirk Baldwin, Jayavel Souderpandian -- Chapter XXI. Siemens: Expanding the Knowledge Management System ShareNet to Research & Development / Hauke Heier, Hans P. Borgman, Andreas Manuth.

Chapter XXII. Enterprise System Development in Higher Education / Bongsug Chae, Marshall Scott Poole -- Chapter XXIII. ERP Implementation for Production Planning at EA Cakes Ltd. / Victor Portougal -- Chapter XXVI. MACROS: Case Study of Knowledge Sharing System Development within New York State Government Agencies / Jing Zhang, Theresa A. Pardo, Joseph Sarkis -- Chapter XXV. Adoption & Implementation of IT in Developing Nations: Experiences from Two Public Sector Enterprises in India / Monideepa Tarafdar, Sanjiv D. Vaidya -- Chapter XXVII. Experiences from Using the CORAS Methodology to Analyze a Web Application / Folker den Braber ... [et al.] -- Chapter XXVIII. Infosys Technologies Limited: Unleashing CIMBA / Debabroto Chatterjee, Rick Watson -- Chapter XXIX. Development of KABISA: A Computer-Based Training Program for Clinical Diagnosis in Developing Countries / Jef Van den Ende ... [et al.] -- Chapter XXX. Cross-Cultural Implementation of Information System / Wai K. Law, Karri Perez -- Chapter XXXI. Change Management of People & Technology in and ERP Implementation / Helen M. Edwards, Lynne P. Humphries.