Retail supply chain management trends: past, present and future / Kumari Smriti -- The economic and environmental benefits of VMI adoption in multi-retailer systems / Arqum Mateen, Ashis K. Chatterjee -- Supply chain hub and spoke model for convenience stores / Sandeep Subhashrao Pratapwar -- Agile supply chain management / Arnab Banerjee -- Customer service: a key differentiator in retailing / Amit Gupta -- Encouraging supply chain networks and customer loyalty in global supply chain / Kijpokin Kasemsap -- A customer loyalty model for online retail in India / Debasish Mishra -- Customer experience impacting retail management: study of customer centricity strategy by retailers / Swapnil Saurav -- Supply chain management and strategy implementation for perishable goods / Anju Bharti -- An overview of fruits and vegetables' retail supply chain models in India / Saurav Negi, Neeraj Anand -- Dynamics of supply chains for perishable and non-perishable items / Narasimha Kamath -- Building a strategic framework for retail supply chain analytics / Kumar Subramani -- Omni-channel retailing: enriching customers' shopping experience / Saikiran Pollamarasetty, Ravi Potti -- Trimming safety stock: empirically, realizing working capital gains / Tanuj Sood -- Big data analytics in retail supply chain / Saurabh Brajesh -- Green retailing: a new paradigm in supply chain management / Arnab Adhikari, Indranil Biswas, Balram Avittathur --

End to end supply chain planning for a fashion retailer in India / Aravind D. -- Intelligent slotting for the warehouse / Narayanan Padmanabahan Iyer, Ramesh Jayal -- A study of virtual trial room / Safa Albadri -- Retail healthcare market in India: readiness of consumers and physicians to accept new industry structure - on call at the mall / Rupali Das.