Section 1. Data analytics applications in retail. Chapter 1. Building high quality big data-based applications in supply chains ; Chapter 2. Improving forecasting for customer service supply chain using big data analytics ; Chapter 3. Applications of intelligent video analytics in the field of retail management: a study ; Chapter 4. Realizing the potential of retail analytics -- Section 2. Omni-channel retailing. Chapter 5. Technologies enabling omni-channel: understanding key success factors for IT framework ; Chapter 6. Omni-channel retailing: the risks, challenges, and opportunities ; Chapter 7. Designing distribution centres for omni-channel fulfilment: in Indian context -- Section 3. Dynamics of retail management. Chapter 8. Retail management and electronic retailing ; Chapter 9. Enhancing closed-loop supply chain in global supply chain ; Chapter 10. Predicting online returns ; Chapter 11. Building an effective customer loyalty program ; Chapter 12. Classification essay of SCRM research -- Section 4. Field applications. Chapter 13. Perishable goods supply cold chain management in India ; Chapter 14. Wastage and cold chain infrastructure relationship in Indian food supply chain: a study from farm to retail ; Chapter 15. Supply chain management in pharmaceutical industry: opportunities and challenges for retailers ; Chapter 16. Developing sustainable retail food value chain for India: a challenge for the next century.