Choice, responsibility and work : rhetoric in a university library reorganization / Gail E. Bader, William Graves, James M. Nyce -- The attributes of information as an asset / Charles Oppenheim, Joan Stenson, Richard M.S Wilson -- Management education for library and information science / John M. Budd -- An examination of psychological characteristics and environmental influences of female college students who choose traditional versus nontraditional academic majors / Bambi N. Burgard -- The evolving role of chief information officers in higher education / José-Marie Griffiths -- E-metrics : measures for electronic resources / Rush Miller, Sherrie Schmidt -- Managing service quality with the balanced scorecard / Roswitha Poll -- Performance measures of quality for academic libraries implementing continuous improvement projects : a Delphi study / John B. Harer -- Information ethics, a philosophical approach / Mary Jane Rootes -- Learner-centered library service at a distance / Donna K. Meyer -- Library services for overlapping distance learning programs of two higher education systems in Washington State / Harvey R. Gover.