What Is the Dinosaur Brain? -- The Dinosaur Brain and Lizard Logic -- How the Dinosaur Brain Works -- The Rules of Lizard Logic -- Get It Now! -- The Triple F Response: Fight, Flight or Fright -- Be Dominant! -- Defend the Territory! -- Get the Mate! -- If It Hurts, Hiss! -- Like Me, Good; Not Like Me, Bad -- Using Lizard Logic -- Avoiding the Reptile Response -- Bad Moods and Internal Television -- Irritability -- Manipulation -- The Positive Uses of Anger -- Angry Clients -- The Customer Service Model -- Motivating Yourself and Your Employees -- Stress Is Not the Enemy -- Is Your Mind Out of Shape? -- Long-Term Planning -- Making Waves -- It's Lonely at the Top -- The Captain Kirk Management Style -- The Mentor Relationship -- Why People Get Involved in Office Romances -- How to Save Yourself If Your Company Is "One Big Happy Family" -- Corporate Juvenile Delinquents -- Dealing with Old Dinosaurs -- Labor and Management -- The Customer from Outer Space -- Gravity -- Habit and Ritual -- Management by Mind-Reading: The Case Against Bad Attitude -- How to Make Your Colleagues Mad at You.