Part I. Quality Improvement: Aims, Approaches and Context -- 1. Evolving Dimensions of Quality Care: Comparing Physician and Managerial Perspectives; Rebecca Amati, Robert H. Brook, Amer A. Kaissi and Annegret F. Hannawa -- 2. Multi-Level Pluralism: A Pragmatic Approach to Choosing Change and Improvement Methods; Liz Wiggins and Brian Marshall -- 3. Amendments to Reporting of QI Interventions: Insights from the Concept of Affordances; Emilie Berard, Jean-Louis Denis, Olivier Saulpic and Philippe Zarlowski -- 4. Emerging Hybridity: A Comparative Analysis of Regulatory Arrangements in the Four Countries of the United Kingdom; Joy Furnival, Ruth Boaden and Kieran Walshe -- 5. Contextual Factors Affecting Implementation of Team-based Primary Care: A Scoping Review; Dori A. Cross -- Part II. Embedding and Spreading Quality -- 7. Unlearning and Patient Safety; John G. Richmond -- 8. Checklist as Hub: How Medical Checklists Connect Professional Routines; Marlot Kuiper -- 9. Sustaining Healthcare Service Improvements without Collective Dialogue and Participation: A Route to Partial Failure?; Anne McBride and Miguel Martinez-Lucio -- 10. Disseminating from the Centre to the Frontline: The Diffusion and Local Ownership of a National Health Policy through the Use of Icons; David Greenfield, Margaret Banks, Anne Hogden, and Jeffrey Braithwaite -- 11. Processes and Responsibilities for Knowledge Transfer and Mobilization in Health Services Organizations in Wales; Emma Barnes, Alison Bullock and Wendy Warren -- 12. Accelerating Research Translation in Healthcare: The Australian Approach; Helen Dickinson and Jean Ledger -- Part III. Agents, Co-Producers and Recipients of Quality Care -- 13. Framing a Movement for Improvement: Hospital Managers' Use of Social Movement Ideas in the Implementation of a Patient Safety Framework; Amanda Crompton and Justin Waring -- 14. Institutional Work and Innovation in the NHS: The Role of Creating and Disrupting; Kath Checkland, Stephen Parkin, Simon Bailey and Damian Hodgson -- 15. Attaining Improvement without Sustaining It? The Evolution of Facilitation in a Healthcare Knowledge Mobilization Initiative; Roman Kislov, John Humphreys and Gill Harvey -- 16. Stakeholders' Involvement and Service Users' Acceptance in the Implementation of a New Practice Guideline; Comfort Adeosun, Lorna McKee and Hilary Homans -- 17. How Does an Accreditation Program in Residential Aged Care Inform the Way Residents Manage their Healthcare and Lifestyle?; Anne Hogden, David Greenfield, Mark Brandon, Deborah Debono, Virginia Mumford, Johanna Westbrook, and Jeffrey Braithwaite.