1 Introduction -- 1.1 e-business Projects -- 1.2 Differences Between e-business and Traditional IT Projects -- 1.3 Challenges in e-business Projects -- 1.4 Skills Required for e-business Projects -- 1.5 The Project Manager in e-business Projects -- 1.6 The Qualifications of an e-business Project Manager -- 1.7 The First Key Success Factor -- 1.8 e-business Solution Implementation Approach -- 1.9 How the Book Is Organized -- 1.10 What Is in This Book for the Reader -- 2 Managing the Scope -- 2.1 Planning the Project Scope -- 2.2 Defining the Project Scope -- 2.3 Developing the Work Breakdown Structure -- 3 Managing the Schedule -- 3.1 Developing the Project Schedule -- 3.2 Controlling the Project Schedule -- 4 Managing the Team -- 4.1 Recruiting Project Staff -- 4.2 Defining the Project Organization -- 4.3 Developing the Project Team -- 5 Managing the Cost -- 5.1 Estimating the Project Cost -- 5.2 Controlling the Project Cost -- 6 Managing the Client -- 6.1 Supporting a Client to Achieve Its Objectives -- 6.2 Involving a Client in the Project -- 6.3 Handling Project Issues -- 7 Managing Risks -- 7.1 Analyzing Project Risks -- 7.2 Responding to Project Risks -- 8 Managing Technology -- 8.1 Planning e-business Technology -- 8.2 Implementing the e-business Application -- 8.3 Deploying the e-business Solution -- 9 Managing Quality -- 9.1 Planning Quality -- 9.2 Assuring Quality -- 10 Managing Change -- 10.2 Issuing Change Requests -- 10.3 Analyzing and Responding to Change Requests -- 11 Managing the Subcontractor -- 11.1 Selecting a Subcontractor -- 11.2 Monitoring a Subcontractor -- 12 Managing Communications -- 12.1 Planning Communications -- 12.2 Performing Communications -- 13 Managing Documentation -- 13.1 Managing Technical Documentation -- 13.2 Managing Legal Documentation -- Appendix A: List of Acronyms -- Appendix B: Glossary -- References -- Index of Key Success Factors.