Knowledge power -- Competitive advantage -- Knowledge flows -- Knowledge power principles -- Knowledge uniqueness -- Knowledge hierarchy -- Information technology -- Knowledge explicitness -- Knowledge uniqueness principles -- Knowledge flow -- Knowledge-flow processes -- Knowledge-flow patterns -- Knowledge-flow and workflow interactions -- Knowledge-flow timing -- Knowledge-flow obstacles -- Knowledge-flow principles -- Knowledge technology -- Knowledge technology problems -- Technology and life cycle interaction -- Expert systems technology -- "Expert" system illustration -- Simulation technology -- Knowledge technology principles -- Knowing and learning -- Knowing and learning -- Learning-doing tension -- Knowledge-based action and potential -- Knowing and learning principles -- Assessing knowledge-flow performance -- Theoretical and practical bases for assessment -- Knowledge value analysis -- Learning curves -- Knowledge-flow computational modeling -- Knowledge-flow assessment principles -- Application cases in business -- Advanced-technology company and new-product development -- Independent production company and feature film project -- Multinational electronics manufacturer and technology transfer project -- Application cases in government -- Military organization and maritime warfare -- Federal government agency and knowledge management program -- Public service organization and IT-integration project --

Application cases in non-profits -- National youth soccer organization -- Local tennis club -- Nondenominational community church -- Forward! -- Summary of knowledge-flow principles -- Harnessing knowledge dynamics in your organization -- Summary of leadership mandates -- Research agenda.