Reference Model Management / Oliver Thomas -- The Social Context of Knowledge / Daniel Memmi -- E-Governance / Srinivas Bhogle -- On the Study of Complexity in Information Systems / James Courtney ... [et al.] -- A Model of Knowledge Management Success / Murray E. Jennex, Lorne Olfman -- Building IT Risk Management Approaches: An Action Research Method / Jakob Holden Iversen, Lars Mathiassen, Peter Axel Nielsen -- Modeling and Analyzing Perspectives to Support Knowledge Management / Jian Cia -- Towards a Virtual Enterprise Architecture for the Environmental Sector / Ioannis N. Athanasiadis -- Computer Tools for Public-Sector Management / Carl Grafton, Anne Permaloff -- A Design Tool for Business Process Design and Representation / Roberto Paiano, Anna Lisa Guido -- Introduction to Cryptography / Rajeeva Laxman Karandikar -- A Comparison and Scenario Analysis of Leading Data Mining Software / John Wang ... [et al.] -- End-User Perceptions of the Benefits and Risks of End-User Web Development / Tanya McGill, Chris Klisc -- A Metadata-Based Approach for Unstructured Document Management in Organizations / Federica Paganelli, Maria Chiara Pettenati, Dino Giuli -- ERP Usage in Practice: An Empirical Investigation / Mary C. Jones, Randall Young -- Knowledge Management Systems for Emergency Preparedness: The Claremont University Consortium Experience / Murali Raman, Terry Ryan, Lorne Olfman -- Education for IT Service Management Standards / Aileen Cater-Steel, Mark Toleman --

Developing a Basis for Global Reciprocity: Negotiating Between the Many Standards for Project Management / Lynn Crawford, Julien Pollack -- Politics, Accountability, and Information Management / Bruce Rocheleau -- Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge Management / Peter Keen, Margaret Tan -- Pattern Management: Practice and Challenges / Barbara Catania, Anna Maddalena -- Web Services Management: Toward Efficient Web Data Access / Farhana H. Zulkernine, Pat Martin -- Electronic Risk Management / Tapen Sinha, Bradly Condon -- Organizational Culture for Knowledge Management Systems: A Study of Corporate Users / Andrew P. Ciganek, En Mao, Mark Srite -- IT Infrastructure Capabilities and Business Process Improvements: Association with IT Governance Characteristics / Chuck C. H. Law, Eric W. T. Ngai -- Technology Trends in Knowledge Management Tools / Gilles Balmisse, Denis Meingan, Katia Passerini.