Redefining the information technology in the 21st century / Ruben Xing, Zhongxian Wang, Richard L. Peterson -- Strategic market and customer driven IS/IT planning model / Teay Shawyun -- The duality of information technology roles: a case study / M. Gordon Hunter -- A systematic approach to evaluating open source software / Norita Ahmad, Phillip A. Laplante -- Social media intelligence in the exploration of national cultural dimensions for online social communities / Sharon F. Dill ... [et al.] -- Citizen journalism: how technology transforms journalism business through citizen-reporters in Nigeria / Olubunmi P. Aborisade ... [et al.] -- Capability development of customers: a globally viable business strategy for the coming age / Vinay Sharma, Pankaj Madan, Piyush Seth -- Critical analysis of expansion strategies of SAP, IBM, Oracle and Microsoft in the area of business intelligence / N. P. Singh, Mohammad Jaffer Nayeem M -- Representation type preferences in operational business process redesign: a quasi-experimental field investigation / Ned Kock -- Studies on utilizing the three famous international index systems to evaluate scientific research level of higher learning institutions / Xun Liu ... [et al.] -- Creativity enhancement: use of a simple creativity tutorial in information systems education / Monty McNair ... [et al.] -- Information technology capability, knowledge assets and firm innovation: a theoretical framework for conceptualizing the role of information technology in firm innovation / Avimanyu Datta -- Finding the role of time lags in radio frequency identification investment / Cheon-Pyo Lee, Hee-Kwan Eun -- Service quality dimensions within technology-based banking services / Sharaf Alkibsi, Mary Lind -- Impact of prior usage experience on the intention to adopt 3G mobile service for the youth in Hong Kong / Kevin K. W. Ho -- Use of technology in the household: an exploratory study / Barcus Jackson, Caroline Howard, Phillip Laplante -- Process and structural implications for IT-enabled outsourcing / Paul Drnevich, Thomas H. Brush, Gregory T. Luckock -- A proposed architecture for autonomous mobile agent intrusion prevention and malware defense in heterogeneous networks / Robert O. Seale, Kathleen M. Hargiss -- A nearly one-to-one method to convert analog signals into a small volume of data: second part: / Dan Ciulin.