The"ideal" football experience in the context of a recently established professional league / Abel Duarte Alonso, Michelle OShea -- Travel satisfaction and revisit intention of Chinese visitors : the case of Singapore / Budi Guntoro, Tak-Kee Hui -- Impact of corporate social responsibility on employee organizational commitment within the gaming industry / Sylvia Smith, Archana Kumar -- An improved segment-based approach : case of internet travel planners / David Y. Chang -- Implications for destinations when low-cost carrier operations are disrupted : the case of Tiger Airlines Australia / Bruce Prideaux, Randall Whyte -- Learning from best practices : sustainability reporting in international hotel chains / Willy Legrand, Eric B. Huegel, Philip Sloan -- The use of the psychological contract to explain work-family interference among highly educated employees / Robert J. Blomme ... [et al.] -- Staging natural environments : a performance perspective / Line Mathisen -- Customers' perceived experiences of restaurant environment / Wen-Chuan Chang, Li-Hui Chang, Shih-Shuo Yeh -- Public anxiety toward television report on airplane accidents / Wei Wang, Shu Cole -- Festival performance (FESTPERF) revisited : service quality and special events / Aaron Tkaczynski.