Customer service on the Internet : building relationships, increasing loyalty and staying competitive
Titre:
Customer service on the Internet : building relationships, increasing loyalty and staying competitive
ISBN (Numéro international normalisé des livres):
9780471155065
Auteur personnel:
PRODUCTION_INFO:
New York : Wiley Computer Pub., c1996.
Description physique:
xxvi, 326 p. : ill. ; 24 cm.
Note générale:
Includes index.
Langue:
Anglais