Non-Linguistic Analysis of Call Center Conversations
Título:
Non-Linguistic Analysis of Call Center Conversations
ISBN:
9783319008974
Autor Pessoal:
Edição:
1st ed. 2015.
PRODUCTION_INFO:
Cham : Springer International Publishing : Imprint: Springer, 2015.
Descrição Física:
XII, 83 p. 47 illus., 26 illus. in color. online resource.
Série:
SpringerBriefs in Electrical and Computer Engineering,
Conteúdo:
Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
Resumo:
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Autor Corporativo Adicionado:
Acesso Eletrônico:
Full Text Available From Springer Nature Engineering 2015 Packages
LANGUAGE:
Inglês