South Africa's BPO Service Advantage Becoming Strategic in the Global Marketplace

Título:

ISBN:

9781137474056

Autor Pessoal:

Willcocks, Leslie P. author.

Edição:

1st ed. 2015.

PRODUCTION_INFO:

London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2015.

Descrição Física:

XXII, 211 p. online resource.

Série:

Technology, Work and Globalization,

Resumo:

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Termo do Assunto:

Technological innovations.

Strategic planning.

Leadership.

International business enterprises.

Communication in organizations.

Development economics.

International economic relations.

Innovation and Technology Management.

Business Strategy and Leadership.

International Business.

Corporate Communication.