1. Cyber shopping and privacy / Jatinder N.D. Gupta and Sushil K. Sharma -- 2. Structural influences on global e-commerce activity / M. Lynne Markus, Christina Soh -- 3. Social issues in electronic commerce : implications for policy makers / Anastasia Papazafeiropoulou and Athanasia Pouloudi -- 4. Identifying motivations for the use of commercial web sites / Thomas F. Stafford, Marla Royne Stafford -- 5. Signalling intentions and obliging behavior online : an application of semiotic and legal modeling in e-commerce / James Backhouse, Edward K. Cheng -- 6. Customer loyalty and electronic banking : a conceptual framework / Daniel Tomiuk and Alain Pinsonneault -- 7. Electronic commerce and strategic change within organizations : lessons from two cases / Robert D. Galliers, Sue Newell -- 8. Trust in Internet shopping : instrument development and validation through classical and modern approaches / Christy M.K. Cheung and Matthew K.O. Lee -- 9. Electronic broker impacts on the value of postponement in a global supply chain / William N. Robinson, Greg Elofsen -- 10. Internal audit of Internet-based electronic commerce transactions : a TQM approach / Haider H. Madani -- 11. Electronic commerce acceptance : a study comparing the United States and the United Kingdom / Donna W. McCloskey, David Whiteley -- 12. Intelligent software agents in electronic commerce : a socio-technical perspective / Mahesh S. Raisinghani, Chris Klassen, Lawrence L. Schkade --

13. Impacts of software agents in ecommerce systems on customer's loyalty and on behavior of potential customers / Juergen Seitz, Eberhard Stickel and Krysztof Woda -- 14. Internet payment mechanisms : acceptance and control issues / Ulric J. Gelinas, Jr. and Janis L. Gogan -- 15. Approaches to a decentralized architecture for an electronic market : a study for the air cargo business / Freimut Bodendorf and Stefan Reinheimer -- 16. A Web usability assessment model and automated toolset / Shirley A. Becker, Anthony H. Berkemeyer and Natalie A. Roberts -- 17. Categorizing the supplier content of public web sites / Dale Young -- 18. Multi-dimensional B2B auctions for electronic commerce / Marilyn T. Griffin and France Bellanger, Craig Van Slyke -- 19. Mobile agents, mobile computing and mobile users in global e-commerce / Roberto Vinaja -- 20. Evaluation of electronic commerce adoption within SMEs / Marco Tagliavini, Aurelio Ravarini and Alessandro Antonelli -- 21. The cost of email within organizations / Thomas W. Jackson and Ray Dawson, Darren Wilson -- 22. Electronic commerce : determining B2C web site functions / Bijan Fazlollahi.