Imagem da capa para Beyond customer satisfaction to customer loyalty : the key to greater profitability
Beyond customer satisfaction to customer loyalty : the key to greater profitability
Título:
Beyond customer satisfaction to customer loyalty : the key to greater profitability
ISBN:
9780814423622
Autor Pessoal:
Bhote, Keki R., 1925- author.
PRODUCTION_INFO:
New York : American Management Association, 1996.
Descrição Física:
x, 148 pages : illustrations ; 22 cm.
Série:
AMA management briefing
Termo do Assunto:
Consumer satisfaction.

Customer services.

Customer relations.

Customer loyalty.
LANGUAGE:
Inglês