Part I: INTRODUCING MANAGEMENT.1. Managing and the Manager's Job.2. Traditional and Contemporary Opportunities/Challenges.Part II: UNDERSTANDING THE ENVIRONMENTAL CONTEXT OF MANAGING.3. Understanding the Organization's Environment.4. Responding to the Ethical and Social Environment.5. Navigating the Global Environment.Part III: UNDERSTANDING PLANNING AND DECISION MAKING.6. Basic Elements of Planning and Decision Making.7. Managing Strategy and Strategic Planning.8. Managing Decision Making and Problem Solving.9. Managing Start-Ups and New Ventures.Part IV: UNDERSTANDING THE ORGANIZING PROCESS.10. Basic Elements of Organizing.11. Managing Organization Design.12. Managing Organization Change and Innovation.13. Managing Human Resources.Part V: UNDERSTANDING THE LEADING PROCESS.14. Basic Elements of Individual and Interpersonal Behavior.15. Managing Employee Motivation and Performance.16. Managing Leadership and Influence Process.17. Managing Interpersonal Relations and Communication.18. Managing Work Groups and Teams.Part VI: UNDERSTANDING THE CONTROLLING PROCESS.19. Basic Elements of Control.20. Managing Operations, Quality and Productivity.