Semantic Concepts and Open Data -- Semantic Audit Application for Analyzing Business Processes -- Using Application Ontologies for the Automatic Generation of User Interfaces for Dialog-Based Applications -- Semantic-based Recommendation Method For Sport News Aggregation System -- Using SPEM to Analyze Open Data Publication Methods -- OGDL4M Ontology: Analysis of EU Member States National PSI Law -- Customer Relationship Management -- Social media and social CRM -- An Approach to Discovery of Customer Profiles -- Security and Privacy Issues -- Cyber Security Awareness and Its Impact on Employee's Behavior -- Lessons learned from honeypots - statistical analysis of logins and passwords -- Towards a General Information Security Management Assessment Framework to Compare Cyber-Security of Critical Infrastructure Organizations -- Advanced Manufacturing and Management Aspects -- From Web Analytics to Product Analytics: The Internet of Things as a New Data Source for Enterprise Information Systems -- Enterprise Information Systems and Technologies in Czech Companies from the Perspective of Trends in Industry 4.0 -- Cross Organizational Internet of Things Integration in Supply Chains - An Austrian Business Case of a Collaborative Closed-Loop Implementation -- Application of the papiNet-standard for the logistics of straw biomass in energy production -- A Case-base Approach to Workforces Satisfaction Assessment -- Effective Business Process Management Centres of Excellence -- Business Intelligence and Big Data -- Measuring the success of changes to existing Business Intelligence solutions to improve Business Intelligence reporting -- An Architecture for Data Warehousing in Big Data Environments -- Decision Support in EIS -- The Reference Model for Cost Allocation Optimization and Planning for Business Informatics Management -- An Entropy Based Algorithm for Credit Scoring -- Visualizing IT Budget to Improve Stakeholder Communication in the Decision Making Process -- EIS-Practices -- Implementing an Event-driven Enterprise Information Systems Architecture: a Micro Lending Case Study and Adoption Factors -- Software Innovation Dynamics in CMS and its Impact on Enterprise Information Systems Development -- Optimization of Cloud Applications Using Location-Based QoS Information.