Medical Office Management Developing and Managing Systems with High Quality Customer Service
Başlık:
Medical Office Management Developing and Managing Systems with High Quality Customer Service
ISBN:
9783319138879
Personal Author:
Edition:
1st ed. 2016.
Yayın Bilgileri:
Cham : Springer International Publishing : Imprint: Springer, 2016.
Fiziksel Tanımlama:
XVI, 163 p. 17 illus., 1 illus. in color. online resource.
Contents:
Chapter 1 Introduction -- Chapter 2 The World Today-Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor's Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.-Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic's Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client's Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service-Real-Life Stories.
Abstract:
The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.
Ek Kurum Yazarı:
Elektronik Erişim:
Full Text Available From Springer Nature Medicine 2016 Packages
Dil:
English