Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena -- The Role and Implications of the Internet in Healthcare Delivery -- Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning -- Stakeholder Expectations of Service Quality in a University Web Portal -- Cybermediation in the Tourism and Travel Industries -- Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites -- Experiences of Users from Online Grocery Stores -- The Virtual Shopping Aisle: More or Less Work? -- The Customer Rules and Other e-ShoppingE-shopping Myths -- Internet Banking: An Interaction Building Channel for Bank-Customer Relationships -- Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty -- Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues -- An Explanatory Model of Self-Service on the Internet.