This book constitutes a collection of selected contributions from the 11th International Conference on Perspectives in Business Informatics Research, BIR 2012, held in Nizhny Novgorod, Russia, in September 2012. The 15 papers presented in this volume were carefully reviewed and selected from 36 submissions. They have been organized in topical sections on: knowledge management and the Semantic Web; business and information systems development; business, people, and systems interoperability; and business intelligence.