Theoretical contributions: literature analysis and conceptual models -- Tracing the roots of the organizational benefits of IT services -- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review -- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis -- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise -- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon -- Organizational Impact on Software Development of e-Services techniques -- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers -- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis -- Examining the impact of social networking sites on performance of service firms: evidence from Romania - Service systems analysis and design -- A Conceptual Modelling of the Key Components and Relations of Service Systems -- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective -- Creative Industries and Big Data: a Business Model for Service Innovation -- More observations, more variables or more quality - Data acquisition strategies to enhance uncertainty analytics for industrial service contracting -- From Data Science to Value Creation -- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services -- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications -- A GIS-based Decision Support System for Locating Primary Care Facilities -- Combining data analytics with layout improvement heuristics to improve libraries' service quality -- Service organizations case studies and practices -- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography -- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment -- Beyond Quality of Service: Exploring What Tourists Really Value -- Multivariate Analysis of EU Convergence in Higher Education Services -- Does Community Service Make any Difference in University Rankings -- Digital Transformation at the University Of Porto -- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector -- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services -- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games -- Sustainability: service ecosystems, environment control and Transportation -- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency -- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena -- Service Orientation of Environment Control Processes -- Service ecosystems for the common good: a case of non-profit network organization -- Customer Satisfaction from Inner-city Services: a case study -- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps.