1 Cooperative Knowledge Processing - Research Framework and Applications -- 1.1 Introduction -- 1.2 Organizational Paradigms: Evolving Role of Information Technology -- 1.3 New Organizational Strategies: A Brief Review -- 1.4 Technology of Cooperative Knowledge Processing -- 1.5 Application Perspectives -- 1.6 Summary -- 2 Coordination in Organizations -- 2.1 Introduction -- 2.2 Organizational Coordination -- 2.3 Computers and Coordination -- 2.4 Design Issues and Applications -- 2.5 Example of a Strategy Related Coordination System -- 3 Communication-Oriented Approaches to Support Multi-User Processes in Office Work -- 3.1 Introduction -- 3.2 Office Work -- 3.3 Requirements to Support Multi-User Processes in Office Work -- 3.4 Communication Orientated Approaches for Supporting Office Work -- 3.5 Evaluation of the Approaches Presented -- 3.6 Summary -- 4 Coordinating Human and Software Agents through Electronic Mail -- 4.1 Introduction -- 4.2 Software Support Tools -- 4.3 Modes of Interaction with Adcmail -- 4.4 The Coordination Mechanism -- 4.5 Conclusions -- 5 User Control over Coordination Mechanisms in Office Information Systems -- 5.1 Introduction -- 5.2 Office Model in ECHOES -- 5.3 Collaborative Work Scenarios -- 5.4 Modeling Coordination Mechanisms in ECHOES -- 5.5 Related Research -- 5.6 The ECHOES Project -- 5.7 Summary and Conclusion -- 6 Computational Support for the Management of Social Processes within Organizational Teams -- 6.1 Introduction -- 6.2 The Cooperative Requirements Capture (CRC) Project -- 6.3 The CRC Prototype -- 6.4 Description of the CRC User Interface -- 6.5 Why Facilitation? -- 6.6 The Role of the Facilitator -- 6.7 CRC Support for the Social Process -- 6.8 Facilitator Support within CRC Prototype -- 6.9 Future Work -- 6.10 Conclusions -- 7 The Wolf in Sheep's Clothing: How Locks Can Gently Control Collaboration -- 7.1 Introduction -- 7.2 Concurrency Control and Cooperative Work -- 7.3 Locks in the Context of Nested Transactions -- 7.4 Rules on Locks and Notification Services -- 7.5 Object-Related Locks -- 7.6 Subject-Related Locks -- 7.7 Conclusion -- 8 Enhancing Organizational Intelligence through Cooperative Problem Solving -- 8.1 Introduction -- 8.2 Organisational Intelligence (OI) -- 8.3 Incorporating Organizational Intelligence into Distributed AI Systems -- 8.4 The Contribution of Distributed AI to the Intelligence of Computerized Enterprises -- 9 Organizational Intelligence and Negotiation Based DAI Systems - Theoretical Foundations and Experimental Results -- 9.1 Introduction -- 9.2 Theoretical Foundations -- 9.3 Extension of Contract Net-Based Systems by OI Components -- 9.4 Realization in a Scenario -- 9.5 Presentation and Evaluation of the Results -- 9.6 Conclusion -- 10 Incorporating Organizational Design Principles and Experiences into the Design and Implementation of Multi Agent Systems -- 10.1 Introduction -- 10.2 Distributed Artificial Intelligence (DAI) -- 10.3 Organizational Theory (OT) -- 10.4 A DAI Perspective on Organisations -- 10.5 Synthesizing DAI & OT -- 10.6 Design Principles -- 10.7 Agent Oriented Programming (AOP) -- 10.8 Warehouse World -- 10.9 Design and Experimental Testing of Emergent Organizations -- 10.10 Conclusions -- 11 Coordination Protocols -- 11.1 Introduction -- 11.2 From Speech Acts to Dialogs -- 11.3 Protocols -- 11.4 Conclusion -- 12 Modeling Distributed Industrial Processes in a Multi-Agent Framework -- 12.1 Introduction -- 12.2 The Application Domain -- 12.3 A Specification Framework for Multi-Agent Systems -- 12.4 Formal Model and Specification of a Multi-Agent System -- 12.5 Discussion -- 13 Utilitarian Coalition Formation Between Autonomous Agents for Cooperative Information Gathering -- 13.1 Introduction -- 13.2 A Brief Introduction to some Related Research Areas -- 13.3 The FCSI-Agent: Functionality and Architecture -- 13.4 Coalitions of FCSI Agents -- 13.5 IDEAS - an Environment for the Implementation of FCSI Agents -- 13.6 Conclusion and Discussion -- 13.7 Appendix -- Epilogue: Computers, Networks and the Corporation -- References -- Name Index.