Invited Papers -- Competence Models and Their Applications -- Activating Case-Based Reasoning with Active Databases -- Research Papers -- Case-Based Reasoning with Confidence -- Combining Rule-Based and Case-Based Learning for Iterative Part-of-Speech Tagging -- An Architecture for Knowledge Intensive CBR Systems -- A Dynamic Approach to Reducing Dialog in On-Line Decision Guides -- Flexible Control of Case-Based Prediction in the Framework of Possibility Theory -- Partial Orders and Indifference Relations: Being Purposefully Vague in Case-Based Retrieval -- Representing Knowledge for Case-Based Reasoning: The Rocade System -- Personalized Conversational Case-Based Recommendation -- Learning User Preferences in Case-Based Software Reuse -- A Method for Predicting Solutions in Case-Based Problem Solving -- Genetic Algorithms to Optimise CBR Retrieval -- An Unsupervised Bayesian Distance Measure -- Remembering Why to Remember: Performance-Guided Case-Base Maintenance -- Case-Based Reasoning for Breast Cancer Treatment Decision Helping -- Competence-Guided Case-Base Editing Techniques -- Intelligent Case-Authoring Support in CaseMaker-2 -- Integrating Conversational Case Retrieval with Generative Planning -- A Symmetric Nearest Neighbor Learning Rule -- Automatic Case Base Management in a Multi-modal Reasoning System -- On Quality Measures for Case Base Maintenance -- A New Approach for the Incremental Development of Adaptation Functions for CBR -- An Efficient Approach to Similarity-Based Retrieval on Top of Relational Databases -- Maintaining Case-Based Reasoning Systems Using Fuzzy Decision Trees -- Applying Recursive CBR for the Customization of Structured Products in an Electronic Shop -- Handling Vague and Qualitative Criteria in Case-Based Reasoning Applications -- Active Delivery for Lessons Learned Systems -- Application Papers -- KM-PEB: An Online Experience Base on Knowledge Management Technology -- A Support System Based on CBR for the Design of Rubber Compounds in Motor Racing -- Supporting Tourism Culture via CBR -- A Case-Based Reasoning Approach to Collaborative Filtering -- Similarity Measures for Structured Representations: A Definitional Approach -- Collaborative Maintenance - A Distributed, Interactive Case-Base Maintenance Strategy -- A Unified CBR Architecture for Robot Navigation -- Maintenance of a Case-Base for the Retrieval of Rotationally Symmetric Shapes for the Design of Metal Castings -- Personalised Route Planning: A Case-Based Approach -- A Case-Based Approach to Image Recognition -- The Life Cycle of Test Cases in a CBR System -- Evaluating a Multi-modal Reasoning System in Diabetes Care -- CBR-Based Ultra Sonic Image Interpretation -- Evaluation of Strategies for Generalised Cases within a Case-Based Reasoning Antibiotics Therapy Advice System -- A Product Customization Module Based on Adaptation Operators for CBR Systems in E-Commerce Environments -- Selecting and Comparing Multiple Cases to Maximise Result Quality after Adaptation in Case-Based Adaptive Scheduling.