1 Introduction -- Objectives -- 1.1 Introduction -- 1.2 Why is a Requirements Stage Necessary -- 1.3 What is a Requirement -- 1.4 Requirements Engineering -- 1.5 The Requirements Engineering Process -- 1.6 The Requirements Engineer -- 1.7 Approaches to the Problem of Requirements -- 1.8 Rationale for this Book -- 1.9 Summary -- 2 The Role of Requirements Engineering Techniques -- Objectives -- 2.1 Introduction -- 2.2 The Requirements Engineering Process -- 2.3 Human Communication Within Requirements -- 2.4 Knowledge Development -- 2.5 The Requirements Document -- 2.6 Management -- 2.7 Requirements for RE Techniques -- 2.8 The Contribution of Various Approaches -- 2.9 Summary -- 3 Specific Techniques 1: Organisational Requirements -- Objectives -- 3.1 Introduction -- 3.2 An Illustrative Problem Situation -- 3.3 Soft Systems Methodology -- 3.4 ETHICS -- 3.5 Eason's Approach to Information Technology and Organisational Change -- 3.6 Eason's Techniques for Cost-Benefit Assessment of the Organisational Impact of a Technical System Proposal -- 3.7 Summary -- 4 Specific Techniques 2: Group Session Approaches -- Objectives -- 4.1 Introduction -- 4.2 An Illustrative Problem Situation -- 4.3 Characteristics of Group Session Approaches -- 4.4 The Role of the Facilitator -- 4.5 Joint Application Design (JAD) -- 4.6 Quality Function Deployment (QFD) -- 4.7 Cooperative Requirements Capture (CRC) -- 4.8 Summary -- 5 Specific Techniques 3: Interactive Approaches -- Objectives -- 5.1 Introduction -- 5.2 An Illustrative Problem Situation -- 5.3 Designer-as-Apprentice -- 5.4 Focus Groups -- 5.5 Future Workshops, Metaphorical Design and Design Mock-ups -- 5.6 Prototyping -- 5.7 Cooperative Prototyping -- 5.8 Cooperative Evaluation -- 5.9 Summary -- 6 Requirements and the Customer-Supplier Relationship -- Objectives -- 6.1 Introduction -- 6.2 Scenario One: An Invitation to Tender (ITT) -- 6.3 Scenario Two: Responding to a Specific Customer Request -- 6.4 Scenario Three: Developing a Generic Product -- 6.5 Scenario Four: Tailoring a Product -- 6.6 Scenario Five: Responding to a Business Centre Within the Same Organisation -- 6.7 Scenario Six: Responding to the Needs of a Specific Business Function -- 6.8 Scenario Seven: Responding to the Needs of Colleagues Within the Same Business -- 6.9 Conclusions -- Appendix A: Cost-Benefit Assessment of the Organisational Impact of a Technical System Proposal -- Appendix B: Cooperative Requirements Capture CRC Stage 1: A User Guide -- Appendix C: Cooperative Evaluation: A Run-time Guide -- References -- Author Index.