Workflow -- On Capturing Exceptions in Workflow Process Models -- Workflow Migration Supporting Virtual Enterprises -- Clinical Workflows - The Killer Application for Process-oriented Information Systems? -- Knowledge in BIS I -- Reinventing the Firm: Organisational Implications of Knowledge Management -- Integration and Mediation of Information Sources in an Open Market Environment -- Architectures for Querying Contents of Web Servers -- Knowledge in BIS II -- Empirical Research in Information Systems -- Integrating Intelligent Software Agents into Collaborative Environments to Support Organizational Learning -- Software Requirements on the Web -- BIS Architectures -- Global Object Identification in the Donají Multidatabase Environment -- A Light Middleware For Client-Cluster Solutions -- Supporting Users' Interaction and Work Coordination in Collaborative Business Information Systems -- Intelligent Tools for BIS -- Intelligent Information Extraction -- E-Commerce -- Deploying the E-Commerce Application System in Wholesale Commerce -- Privacy and Profiling in Electronic Commerce -- Dynamic Web Systems Based on XML and Database Technologies -- E-Banking -- Virtual Communities in Banking: An Empirical Study -- Business to Customers E-Commerce Implications in Banking in the UK and Greece -- Development of E-Banking in Poland - Critical Analysis -- Process Approach -- Concurrent Approach to Systems Analysis, Modelling and Design -- Checking Correctness of Business Processes Specification in Action Logic -- Author Index.