South Africa's BPO Service Advantage Becoming Strategic in the Global Marketplace

Başlık:

ISBN:

9781137474056

Personal Author:

Willcocks, Leslie P. author.

Edition:

1st ed. 2015.

Yayın Bilgileri:

London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2015.

Fiziksel Tanımlama:

XXII, 211 p. online resource.

Series:

Technology, Work and Globalization,

Abstract:

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Subject Term:

Technological innovations.

Strategic planning.

Leadership.

International business enterprises.

Communication in organizations.

Development economics.

International economic relations.

Innovation and Technology Management.

Business Strategy and Leadership.

International Business.

Corporate Communication.