ch. 1. The origins of intergroup contact theory -- ch. 2. Does intergroup contact typically reduce intergroup prejudice? -- ch. 3. Do intergroup contact effects generalize? -- ch. 4. Are the effects of intergroup contact universal? -- ch. 5. When does intergroup contact reduce prejudice? -- ch. 6. How does intergroup contact reduce prejudice? -- ch. 7. Does intergroup contact reduce all aspects of prejudice? -- ch. 8. Does cross-group friendship play a special role in reducing prejudice? -- ch. 9. Does group status moderate contact effects? -- ch. 10. Intergroup contact as one of many predictors of prejudice -- ch. 11. Criticisms of intergroup contact theory -- ch. 12. When intergroup contact fails -- ch. 13. Summing up and looking to the future.