September 11, 2001 -- First things first -- Prepare relentlessly -- Everyone's accountable, all of the time -- Surround yourself with great people -- Reflect, then decide -- Underpromise and overdeliver -- Develop and communicate strong beliefs -- Be your own man -- Loyalty : the vital virtue -- Weddings discretionary, funerals mandatory -- Stand up to bullies -- Study. Read. Learn independently -- Organize around a purpose -- Bribe only those who will stay bribed -- Recovery.