With the successes of the widely accepted first volume (Successes and Pitfalls of IT Management) and the second volume (Organizational Achievement and Failure in Information Technology Management) of this series comes the third volume, Pitfalls and Triumphs of Information Technology Management. This book is a collection of real-life cases that focus on both achievements attained with the successful utilization of information technology as well as failures suffered as a result of substandard use and management of IT resources in organizations. Cases deal with issues that affect a wide variety of organizations--large and small businesses, government organizations and educational institutions.