Foreword / Mehdi Khosrow-Pour -- Preface -- Extending Collaboration Support Systems: Making Sense in Remote Innovation / Thekla Rura-Polley and Ellen Baker -- Conceptual Linkages: An Analysis of the Organizational Learning, Collaborative Technology and Intellectual Capital Literature / Robert Neilson -- Process Improvement and Knowledge Communication / Ned Kock-- The Effects of Collaborative Technologies /Ned Kock -- The Collaborative Use of Information Technology: End-User Participation and System Success / William J. Doll, Xiaodong Deng -- Promoting Collaboration among Trainers in the National Weather Service / Victoria C. Johnson and Sherwood R. Wang -- A KM-Enabled Architecture for Collaborative Systems / Lina Zhou and Dongsong Zhang -- Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool / Ann Majchrzak, Ronald E. Rice, Nelson King, Arvind Malhotra, Sulin Ba -- Alignment of Collaboration Technology Adoption and Organizational Change: Findings from Five Case Studies / Bjorn Erik Munkvold -- Information Retrieval Using Collaborating Multi-User Agents / Elaine Ferneley -- A Framework for the Implementation of a CollaborativeFlexible Learning Environment for Academic Institutions/R. K-Y Li, S. T. Cheng and R.J. Willis -- Information Technology, Core Competencies and Sustained Competitive Advantage / Terry Anthony Byrd -- Fitting EMS to Organizations / Carlos J. Costa, Manuela Aparicio.