An Intelligent Agent-Based Cooperative Information Processing Model / Li Yao, Weiming Zhang -- Knowledge-Based Personalization / Tamara Babaian -- Customizing Digital Storefronts Using the Knowledge-Based Approach / Fiona Y. Chan, William K. Cheung -- Managing Process Compliance / Larry Y.C. Cheung, Paul W.H. Chung, Ray J. Dawson -- Integrating the End User into Infrastructure Systems: A Customer Centric Approach to the Design and Function of Intelligent Transportation Systems / Thomas A. Horan -- Implementing the Shared Event Paradigm: Architecture, Issues and Lessons Learned / Dirk Trossen, Erik Molenaar -- The Effect of Training Set Distributions for Supervised Learning Artificial Neural Networks on Classification Accuracy / Steven Walczak, Irena Yegorova, Bruce H. Andrews -- Executive Information Systems Use in Organisational Contexts: An Explanatory User Behaviour Testing / George Ditsa -- Culture and Anonymity in GSS Meetings / Moez Limayem, Mohamed Khalifa, John Coombes -- Asynchronous and Distributed Multi-Criteria Decision Making Using a Web-Based Group Support System / Sajjad Zahir, Brian Dobing -- Activity Theory as a Theoretical Foundation for Information Systems Research / George Ditsa -- Publishing Model for Web Applications: A User-Centered Approach / Roberto Paiano, Leonardo Mangia, Vito Perrone -- LEZI: A Video Based Tool for Distance Learning / Mario A. Bochicchio, Nicola Fiore -- Electronic Journalism in Peru / Antonio Díaz, Martín Santana -- An Integrated Network Management Framework Using CORBA, Mobile Agents and Web-Based Technologies / Dongming Cui, Jairo A. Gutiérrez.