Customer relationship management on internet and mobile channels -- Presenting large and complex information sets on mobile handhelds -- Mobile payments (M-payments) -- Motivations and barriers to the adoption of 3G mobile multimedia services -- Impact of mobile and wireless technologies on developing countries -- An introduction in digital watermarking -- Integrated domain model for digital rights management -- Rates of change in ad hoc networks -- Loyalty differences in the effect of negative critical incidents and quality attributes satisfaction -- Benefits and difficulties of internet use in hotels ... -- A reverse acution case study.