1. Impact of informal networks on knowledge management strategy / Tony Jewels, Alan Underwood -- 2. Knowledge capture between consultancies and freelance subcontractors / W.A. Taylor, N.A. Boraie -- 3. Awareness matters in virtual communities / Farhad Daneshgar -- 4. Corporate memories : tombs or wellsprings of knowledge? / Meliha Nandzic, Glenn Neswell -- 5. Knowledge discovery process and introduction of domain knowledge / Katsutoshi Yada -- 6. The organizational characteristics of knowledge-centricity / Jonathan Pemberton, George Stonehouse -- 7. Making knowledge management system an effective tool for learning and training / Albert C.K. Leung -- 8. Web service modeling framework for the enhanced enhanced data warehouse / Krzysztof Wecel, Pawel Jan Kalczynski, Witold Abramowicz -- 9. Enterprise portals and knowledge management processes / Abdus Sattar Chaudry -- 10. Amalgamating ontological modeling with bluetooth service discovery / Maria Ruey-Yuan Lee, Ching Lee -- 11. Effective integration of computer-supported collaborative learning into knowledge management structures : a model and an evaluation framework / Francisco Milton Mendes, Francisco Vilar Brasiliera -- 12. The European challenge of KM and innovation : a skills and competence portfolio for the knowledge worker in SME's / Ana Maria R. Correira, Anabela Sarmento -- 13. Role of knowledge creation in competitive advantage / Patricia C. Miller -- 14. Promoting organizational knowledge sharing / Jack S. Cook, Laura Cook -- 15. Value creation through customer derived revenue / Michael Hall.