1. Socio-technical aspects of ERP implementation : the central role of communication / Dov Te'eni -- 2. Post-implementation use of a complex technology : the case of a southeastern U.S. university / Marie-Claude Boudreau -- 3. Understanding an ERP system implementation in a higher education institution : a grounded theory approach / Jose Esteves, Joan Pastor -- 4. ERP and new organizational capabilities : the example of the Kentucky community and technical college system / Roy Tapp ... [et al.] -- 5. Technology innovation in a small rural hospital / Sheila K. McGinnis ... [et al.] -- 6. What went wrong? Lessons learned from studying ERP implementation across cultures / Celia Romm Livermore -- 7. Metaphorically speaking, does culture matter? / Jenine Beekhuyzen -- 8. Looking back, looking in and looking on : treading over the ERP battleground / Dave Oliver, Marilyn Van Dyke -- 9. Exploring the power and politics of a PeopleSoft® implementation / Cherilyn Randolph, Rebecca Main -- 10. Managing complexity and institutionalization : power and politics in ERP implementation in an Australian university / Brian Corbitt, Konrad Peszynski, Olaf Boon -- 11. Tales of resistance in an Australian university / Matt Goodwin -- 12. Evaluating the North American pilot for SAP's campus management system / Kathryn F. Gates -- 13. Critical success factors for implementing an ERP system / Jens Laurits Nielsen --

14. Implementation factors that affect ERP system success / Craig Chatfield -- 15. Academic and business users : a model of ERP user acceptance / Nicole Mayer -- 16. Achieving strategic goals : the role of ERP and the influence of use quality / Michelle Morley.