1. Customer relationship management : a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 2. Customer-centric Internet strategies : achieving competitive advantage through CRM / Călin Gurău -- 3. eCRM integration in e-business : first line of offense to competitive advantage / Cain Evans -- 4. The effects of IT on supply chain management in the automobile industry / Ki Chan Kim, Il Im, Myung Soo Kang -- 5. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 6. Know your why's and how's : towards a contingency model for industrial e-procurement / Jakob Rehme, Daniel Kindström, Staffan Brege -- 7. A framework for addressing minority suppliers as an e-business strategy / Dale Young -- 8. Alaska's embrace of digital opportunities / Ping Lan, David C. Yen -- 9. Strategic success factors for selling content online : which success factors will make Internet content a sustainable and profitable business? / Stephan A. Butscher, Frank Luby, Markus B. Hofer -- 10. Past purchasing behavior in e-commerce : the impact on intentions to shop online / TerryAnn Glandon, Christine M. Haynes -- 11. Identifying purchase perceptions that affect consumers' Internet buying / Thomas W. Dillon, Harry L. Reif -- 12. Strategic e-commerce aspects of the e-banking/e-lending industry / William T. Rupp, Alan D. Smith --

13. An e-business system development and modernization model to improve the profitability of investment decisions / Bahador Ghahramani -- 14. A complementary tele-working platform for data and voice networks / Philip Sotiriades, G.-P. K. Economou.