1. Who's here? -- 2. The convergence conversation : we're finally ready -- 3. The business conversation : where we're going -- 4. The technology conversation : how the world should work -- 5. The turf conversation : who does what to whom -- 6. The management conversation : it still needs to make sense -- 7. The tough conversation : it's still (and always) about people -- 8. There's just one more thing.