Chapter I. USCInfo: A High Volume, Integrated Online Library Resources Automation Project / Mathew J. Klempa, Lucy Siefert Wegner -- Chapter II. A Case Study of IT Chargeback in a Government Agency / Dana Edberg, William L. Kuechler -- Chapter III. The Politics of Information Management / Lisa Petrides, Sharon Khanuja-Dhall, Pablo Reguerin -- Chapter IV. A DSS Model that Aligns Business Strategy and Business Structure with Advanced Information Technology: A Case Study / Petros Theodorou -- Chapter V. The Columbia Disaster: Culture, Communication & Change / Ruth Guthrie, Conrad Shayo -- Chapter VI. AMERIREAL Corporation: Information Technology and Organizational Performance / Mo Adam Mahmood, Gary J. Mann, Mark Dubrow -- Chapter VII. The Australasian Food Products Co-Op: A Global Information Systems Endeavour / Hans Lehmann -- Chapter VIII. Better Army Housing Management Through Information Technology / Guisseppi A. Forgionne -- Chapter IX. Success in Business-to-Business E-Commerce: Cisco New Zealand's Experience / Pauline Ratnasingam -- Chapter X. Call to Action: Developing a Support Plan for a New Product / William S. Lightfoot -- Chapter XI. Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR / Ellen Christiaanse, Jan Damsgaard -- Chapter XII. Corporate Collapse and IT Governance within the Australian Airlines Industry / Simpson Poon, Catherine Hardy, Peter Adams.

Chapter XIII. Social Construction of Information Technology Supporting Work / Isabel Ramos, Daniel M. Berry -- Chapter XIV. Cross-Cultural Implementation of Information System / Wai K. Law, Karri Perez -- Chapter XV. DSS for Strategic Decision Making / Sherif Kamel -- Chapter XVI. Emergency: Implementing an Ambulance Despatch System / Darren Dalcher -- Chapter XVII. Seaboard Stock Exchange's Emergency E-Commerce Initiative / Linda V. Knight, Theresa A. Steinbach, Diane M. Graf -- Chapter XVIII. Ford Mondeo: A Model T World Car? / Michael J. Mol -- Chapter XIX. Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors / Ann McCready, Andrew Doswell -- Chapter XX. Implementation of a Network Print Management System: Lessons Learned / George Kelley, Elizabeth A. Regan, C. Steven Hunt -- Chapter XXI. Managing the NICS Project at the Royal Canadian University / Charalambos L. Iacovou -- Chapter XXII. Improving PC Services at Oshkosh Truck Corporation / Jakob Holden Iversen, Michael A Eierman, George C. Philip -- Chapter XXIII. LXS Ltd. Meets Tight System Development Deadlines via the St. Lucia Connection / Geoffrey S. Howard -- Chapter XXIV. IT in Improvement of Public Administration / Jerzy Kisielnicki -- Chapter XXV. Library Networking of the Universidad de Oriente: A Case Study of Introduction of Information Technology / Abul K. Bashirullah.