Chapter I. iTalk: Managing the Virtual E-Business / Daniel Robey, Leigh Jin -- Chapter II. The Value of Coin Networks: The Case of Automotive Network Exchange / Andrew Borchers, Mark Demski -- Chapter III. Up in Smoke: Rebuilding After an IT Disaster / Steven C. Ross ... [et al.] -- Chapter IV. Policy Processes for Technological Change / Richard Smith, Brian Lewis, Christine Massey -- Chapter V. Implementing Software Metrics at a Telecommunications Company: A Case Study / David I. Heimann -- Chapter VI. Managerial Issues for Telecommuting / Anthony R. Hendrickson, Troy J. Strader -- Chapter VII. The Elusive Last Mile to the Internet / V. Sridhar, Piyush Jain -- Chapter VIII. Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies / Bruce Dienes, Michael Gurstein -- Chapter IX. Moving Up the Mobile Commerce Value Chain: 3G Licenses, Customer Value and New Technology / Martin Fahy ... [et al.] -- Chapter 10. The Integration of Library, Telecommunications, and Computing Services in a University / Susan A. Sherer -- Chapter XI. Nation-Wide ICT Infrastructure Introduction and its Leverage for Overall Development / Predrag Pale, Jasenka Gojsic -- Chapter XII. The Telecommuting Life: Managing Issues of Work, Home and Technology / Gigi G. Kelly, Karen Locke -- Chapter XIII. Application of an Object-Oriented Metasystem in University Information System Development / Petr C. Smolik, Thomas Hruska.

Chapter XIV. Integrating Information Technologies into Large Organizations / Gretchen L. Gottlich -- Chapter XV. Globe Telecom: Succeeding in the Philippine Telecommunications Economy / Ryan C. LaBrie, Ajay S. Vinze -- Chapter XVI. Implementing a Wide-Area Network at a Naval Air Station: A Stakeholder Analysis / Susan Page Hocevar, Barry A. Frew, LCDR Virginia Callaghan Bayer -- Chapter XVII. Information Technology & FDA Compliance in the Pharmaceutical Industry / Raymond Papp -- Chapter XVIII. Norwel Equipment Co. Limited Partnership (L.P.) Internet Upgrade / Kenneth R. Walsh -- Chapter XIX. Integration of Third-Party Applications and Web Clients by Means of an Enterprise Layer / Wilfried Lemahieu, Monique Snoeck, Cindy Michiels -- Chapter XX. Shared Workspace for Collaborative Engineering / Dirk Trossen, Andre Schuppen, Michael Walbaum -- Chapter XXI. GlobeRanger Corporation / Hanns-Christian L. Hanebeck -- Chapter XXII. Added Value Benefits of Application of Internet Technologies to Subject Delivery / Stephen Burgess, Paul Darbyshire -- Chapter XXIII. Design and Implementation of a Wide Area Network: Technological and Managerial Issues / Rohit Rampal.