1. A symbiotic model for information systems success determination / Kieren Jamieson -- 2. Measuring Information systems success: a comment on the use of perceptions / Cees J. Gelderman and Rob J. Kusters -- 3. Information systems for organizational effectiveness model: a rationale alignment / Govindan Marthandan and Chun Meng Tang -- 4. Information systems success: a review from a bibliometric analysis focus / Hugo Martinez, Luis Becerra, and Jaime Camacho -- 5. Theoretical foundations for information systems success in small- and medium-sized enterprises / Jan Devos, Hendrik Van Landeghem, and Dirk Deschoolmeester -- 6. Measuring IT service management performance: a model development / Francis Gacenga ... [et al.] -- 7. Fuzzy approach for monitoring projects success in the IT/IS industry / Jose L. Salmeron and Cristina Lopez -- 8. A model to assist the maintenance vs. replacement decision in information systems / O. Tolga Pusatli and Brian Regan -- 9. A steady-state framework for integrated business change and information systems development and maintenance / Simon McGinnes -- 10. Enterprise resource planning acceptance model (ERPAM): extended TAM for ERP systems in operational phase of ERP lifecycle / Simona Sternad and Samo Bobek -- 11. Specific factors for ERP-success measurement in healthcare / Stephan Kronbichler and Herwig Ostermann -- 12. Issues facing website evaluation: identifying a gap / Ahmad Ghandour, Kenneth R. Deans, and George L. Benwell -- 13. Website evaluation criteria: an owner's perspective / Ahmad Ghandour, George L. Benwell, and Kenneth R. Deans -- 14. Antecedents of children's satisfaction with company websites and their links with brand awareness / Lucie Sermanet ... [et al.] -- 15. A model to measure e-learning systems success / Ahmed Younis Alsabawy, Aileen Cater-Steel, and Jeffrey Soar -- 16. End-user participation in health it development: the EUPHIT method / Anna Marie Balling Høstgaard -- 17. The development of a model for information systems security success / Kimberley Dunkerley and Gurvirender Tejay -- 18. Evolutional patterns of intranet applications: organizational issues and information systems success / Pietro Previtali -- 19. Designing an information systems performance management system: the case of an insurance corporation / Angela Perego.