A dynamic approach to introduce competency frameworks: application to the IT & systems management domain / Alfonso Urquiza Echavarren -- Project managers' competence identification / Heli Aramo-Immonen ... [et al.] -- The determinants of information technology wages / Jing ("Jim") Quan ... [et al.] -- Facades of attractive employer in Indian IT industry: existing employee perspective / R. Saraswathy ... [et al.] -- Work practices to curb attrition in the Indian hi-tech software development industry: a structurational analysis / Anuradha Mathrani, Sanjay Mathrani -- Using people-CMM for diminishing resistance to ITIL / Nelson Gama, Raúl Nunes da Silva, Miguel Mira da Silva -- Learning in networks of SMEs: a case study in the ICT industry / Valentina Morandi, Francesca Sgobbi -- Proposals for postgraduate students to reinforce information security management inside ITIL / Elena Ruiz Larrocha ... [et al.] -- A multidisciplinary problem based learning experience for telecommunications students / Carlos Figuera ... [et al.] -- IT methods and techniques applied to educational quality enhancement / Kerstin V. Siakas, Rita Gevorgyan, Elli Georgiadou -- Problem-focused higher education for shaping the knowledge society / Juri Valtanen ... [et al.] -- Engaging the students in activity based learning for future employability / Margaret Ross, Geoff Staples, Mark Udall -- Trust as an aspect of organisational culture: its effects on knowledge sharing in virtual communities / Abel Usoro, Imran U. Khan -- Leading techies: assessing project leadership styles most significantly related to software developer job satisfaction / Steven Westlund -- A vertical approach to knowledge management: codification and personalization in software processes / Karsten Jahn, Peter Axel Nielsen -- The I5P visualisation framework for performance estimation through the alignment of process maturity and knowledge sharing / Elli Georgiadou, Kerstin Siakas, Bo Balstrup -- Success factors for the management of global virtual teams for software development / Javier García Guzmán -- Knowledge base development in virtual enterprise network as support for workplace risk assessment / George Dragoi -- The effect of music listening, personality, and prior knowledge on mood and work performance of systems analysts / Teresa Lesiuk -- Sustainability and social responsibility in raising awareness of green issues through developing tertiary academic provision: a case study / Colin Pattinson, Denise Oram, Margaret Ross -- A framework for the quality evaluation of MDWE methodologies and information technology infrastructures / Francisco José Domínguez-Mayo -- Success factors and motivators in SPI / Andreas Munk-Madsen, Peter Axel Nielsen.