Best practices and new perspectives in service science and management için kapak resmi
Best practices and new perspectives in service science and management
Başlık:
Best practices and new perspectives in service science and management
ISBN:
9781466638952
Yayın Bilgileri:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013.
Fiziksel Tanımlama:
electronic texts (344 p.) : digital files.
Contents:
Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating effective customer solutions: a process-oriented perspective / Ferdinand Burianek, Sebastian Bonnemeier, Ralf Reichwald -- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala, Helinä Melkas, Satu Pekkarinen -- Situated service-oriented modeling / Raafat George Saadé, Rustam Vahidov -- An IT service engineering and management framework (ITS-EMF) / Manuel Mora ... [et al.] -- DNA model of IT service assets / Stuart D. Galup, Ronald Dattero, Jayne Groll -- Identification of attributes of TQM in an educational institute: a system model / Rajiv Sindwani, Vikram Singh, Sandeep Grover -- An ontology-based and model-driven approach for designing IT service management systems / María-Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodríguez -- The impact of e-retail environment characteristics on e-satisfaction and purchase intent / Jung-Hwan Kim, Minjeong Kim, Jay Kandampully -- A study on relationships among software engineering capabilities in Japan using panel analysis / Yasuo Kadono -- Value-adding to public services through the adoption of lean thinking / Ayham A. M. Jaaron, Chris J. Backhouse -- A modeling framework for analyzing the viability of service systems / Arash Golnam, Gil Regev, Alain Wegmann -- A business model approach for service engineering in the internet of services / Holger Kett -- Service oriented innovation management: an open innovation approach for collaboration in innovation networks / Michael Thieme -- Customer integration in innovation processes via operating information systems / Benjamin Strehl -- A method for the management of service innovation projects in mature organizations / Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner -- How IT-enabled services can help to change our world: building networks for the energy-efficient city of tomorrow / Kyrill Meyer -- Mobile emergency management services targeting large public events / Jan Zibuschka ... [et al.] -- MoBiFlow: principles and design of a workflow system for molecular biology / Markus Held, Wolfgang Küchlin, Wolfgang Blochinger -- uRun: a framework for user-generated mobile services in the health and fitness domain / Alexandra Chapko ... [et al.] -- An information and cooperation portal for supporting public authorities and organizations with safety and security responsibilities before and during large public events / Sandra Frings, David López Remondes, Wolf Engelbach.
Abstract:
"This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publisher.
Ek Kurum Yazarı:

Dil:
English