Lessons learned: theory and practice / Irene Kitimbo -- Learning lessons for organizational learning, process improvement, and innovation / Susan G. McIntyre -- Essential stages of the lessons learned process / Perry Paul -- Operationalization of the lessons learned process: a practical approach / Peter Avis, Joe Sharpe -- Proactive review / Ditte Kolbaek -- A model for evidence-based learning through lesson-learning systems: examples from the oil and gas sector / Nicholas John Milton -- A lessons learned assessment approach: the role of technology through user requirements / Pierrette Champoux -- A lessons framework for civil-military-police conflict and disaster management: an Australian perspective / Mellisa Bowers, Gwen Cherne -- Moving the ball down the field: improving the USAF's Pacific Air Forces / Mark Reid, Dan Ashcraft -- Using stories to institutionalize lessons learned: how to better remember and learn from the past / Kimiz Dalkir -- A proposed analytical framework for Canadian whole-of-government lessons learned / Susan G. McIntyre -- Common pitfalls and shortcomings of lessons learned programs: evidence from an online survey / Ian Fry -- Senior leadership and lessons learned in the Australian Defence Organisation / Sasa Baskarada, Jamie Watson, Jason Cromarty -- The role of organizational culture in the success of changing behaviour / Ian Nicholls, Perry Paul -- Conclusion and future directions / Kimiz Dalkir, Susan G. McIntyre.