Open innovation: assessing the socio-economic factors of global software development / Noel Carroll -- Innovations in information and communication technology platforms for public administration: consulting the British public in the digital age / Shefali Virkar -- Software engineering and new emerging technologies: the involvement of users for development applications for tablets / Sergio Ricardo Mazini -- The games people play: the politics of software platform development and ICT project design for public sector administration reform / Shefali Virkar -- Investigating the success of OSS software projects / Amir Hossein Ghapanchi -- Creating effective communication among user-centered technology design groups / Laura B. Dahl -- Managing differences in situational awareness due to roles in the design-use process of complex systems / Jens Alfredson -- Improving novice programmers' skills through playability and pattern discovery: a descriptive study of a game building workshop / Thiago Schumacher Barcelos, Roberto Muñoz Soto, Ismar Frango Silveira -- Wiki for agility / Pankaj Kamthan -- A semantic approach for multi-agent system design / Rosario Girardi, Adriana Leite -- Model to estimate the human factor quality in FLOSS development / Zulaima Chiquin, Kenyer Domínguez, Luis E. Mendoza, Edumilis Méndez -- From knowledge management to knowledge governance: a system-centred methodology for designing indigenous knowledge management system / Tariq Zaman, Alvin W. Yeo, Narayanan Kulathuramaiyer -- Usability evaluation methods: a systematic review / Ana Isabel Martins, Alexandra Queirós, Anabela G. Silva, Nelson Pacheco Rocha -- Personas and scenarios based on functioning and health conditions / Alexandra Queirós, Margarida Cerqueira, Ana Isabel Martins, Anabela G. Silva, Joaquim Alvarelhão, Nelson Pacheco Rocha -- Role of usability in e-learning system: an empirical study of OWASP WebGoat / Muhammad Ahmad Amin, Saqib Saeed.