Alternative clustering / Avinash Navlani, V. B. Gupta -- An evaluation of Turkey's NUTS Level 1 Regions according to banking sector with MULTIMOORA method / Onur Önay -- Analytics in public policy related to service sector / Maryam Ebrahimi -- Bug handling in service sector software / Anjali Goyal, Neetu Sardana -- Clustering techniques within service sector / Ibrahim Yazici, Ömer Faruk Beyca, Selim Zaim -- Descriptive analytics / Sheik Abdullah A, Selvakumar S, Ramya C -- Personalized content recommendation engine for web publishing services using text mining and predictive analytics / Basar Öztaysi [and 3 others] -- Predictive analysis of emotions for improving customer services / Vinay Kumar Jain, Shishir Kumar -- Predictive modelling and mind-set segments underlying health plans / Gillie Gabay [and 3 others] -- Prioritizing and analyzing demand chain management (DCM) processes in Indian retailing using AHP / Arun Kumar Deshmukh, Ashutosh Mohan -- Recommender system / Avinash Navlani, Nidhi Dadhich -- Strengths and limitations of social media analytics tools / Drazena Gaspar, Mirela Mabic -- Using functional link artificial neural network (FLANN) for bank credit risk assessment / Saroj Kanta Jena, Maheshwar Dwivedy, Anil Kumar -- Vehicular traffic forecasting in filling station / Peeyush Pandey, Tuhin Sengupta.