Chapter 1. Beyond the embodied digital service encounter: the co-creation of a Web service recovery -- Chapter 2. Prioritizing the roles of control mechanisms in digital platform: an analytic hierarchy process approach -- Chapter 3. User involvement in service innovation processes -- Chapter 4. Technological advancements and distortion of notion of place: ontology of place and opportunities for applications -- Chapter 5. E-services mobile applications and conjoint FMRI analysis -- Chapter 6. Mobile application stickiness: why do mobile applications get deleted so quickly? -- Chapter 7. Technology-based self-service banking quality dimensions, customer satisfaction, and loyalty: linkages and implications for management -- Chapter 8. Platform as a strategy: collective innovation in mobile payment ecosystem -- Chapter 9. Innovativeness, privacy, and trust as determinants of electronic tax filing: an empirical investigation and new research agenda -- Chapter 10. Terrestrial vs. online gamblers: an empirical study on their perceptions towards E-gambling -- Chapter 11. E-health service model for Asian developing countries: a case of emergency medical service for elderly people in Thailand -- Chapter 12. Privacy concerns and smartphone app purchase behavior in Malaysia -- Chapter 13. A framework for assessing websites quality: an application in the Iranian free economic zones websites -- Chapter 14. Public services through multi-channel issues and challenges: a case from India.